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Customer Service Representative

Company: Eakes Office Solutions
Location: Grand Island
Posted on: September 23, 2022

Job Description:

Eakes Office Solutions is seeking a full-time Customer Service Representative to assist with customer orders for office supplies. This position is for a person who likes assisting customers over the phone with orders and can accurately complete order entry. This position will obtain all information necessary to accurately enter orders, offer suggestions regarding specials and promotions, monitor various daily reports, and assist with live chats with customers.Responsibilities:CUSTOMER FOCUS: Manage incoming calls and customer service inquiries with positive attitude Assist customers with placing orders Assist sales reps. with orders and communicate issues, if needed. Obtain all information necessary to accurately enter orders. Offer product suggestions regarding specials, promotions, and quantity price breaks to increase sales volume. Research & communicate with appropriate personnel or customer when problem solving for status of customer orders. Process customer returns. Utilize live chats with customers to Assist with internet ordering Set up online accountCOMPUTER KNOWLEDGE/SKILLS: Ability to use a desktop computer system Excellent typing skills Demonstrate ability to navigate between various programs Accurately and thoroughly input customer orders submitted by various outlets Ability to successfully adapt to changes in the work environmentPROBLEM SOLVING SKILLS: Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Action oriented and self-disciplined Organized and detail-oriented Ability to maintain composure in escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. Creative and analytical problem solver with a passion for excellent customer serviceMISCELLANEOUS: Develop product knowledge through ongoing personal study and supply department meetings. Be knowledgeable of supply department flyers, handouts and promotions. Continue to develop and improve phone sales skills. Assist coworkers as neededOTHER DUTIES AS MAY BE ASSIGNEDJob Type: Full-timePay: $15.00 - $17.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid training Tuition reimbursement Vision insuranceSchedule: Day shift Monday to FridayWork Location: One location

Keywords: Eakes Office Solutions, Grand Island , Customer Service Representative, Hospitality & Tourism , Grand Island, Nebraska

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