Lead Direct Care Staff

Company: My Friends House Family and Children's Services
Location: Franklin
Posted on: March 21, 2026

Job Description:

Job Description Make a Difference in the Lives of Young Men My Friend’s House provides a safe, structured, and caring home for teenage boys in state custody who have experienced abuse, neglect, or other difficult life circumstances. Our mission is to help each young man heal, grow, and develop the skills needed to become a successful and independent adult. We are seeking a Lead Direct Care Staff member who will not only provide direct supervision and mentorship to residents but will also help guide and support the direct care staff team. This position is ideal for someone who enjoys mentoring youth while also developing and encouraging other staff members. Position Summary The Lead Direct Care Staff member plays a key leadership role within the residential program. This individual provides direct supervision and mentorship to residents while also supporting the Executive Director in coordinating the direct care team. Responsibilities include staff scheduling, training, communication, and oversight to help ensure that residents receive consistent care in a safe and structured environment. This role requires strong leadership, good judgment, and a commitment to the mission of My Friend’s House. Key Responsibilities Youth Supervision and Support • Provide direct supervision and mentorship to residents • Model positive behavior and healthy boundaries • Encourage responsibility, accountability, and life skill development • Assist residents with daily routines including school preparation, chores, personal care, and activities • Support residents emotionally while maintaining appropriate structure and expectations Staff Leadership • Assist in scheduling direct care staff shifts • Help recruit, interview, and onboard new direct care staff • Train new staff members on program procedures and expectations • Provide guidance, support, and coaching to direct care staff • Help maintain positive team communication and morale Staff Development • Coordinate or assist with staff training and continued education opportunities • Ensure staff remain informed about policy updates, procedures, and program expectations • Encourage staff growth and professional development Program Operations • Assist with maintaining a safe and structured residential environment • Ensure policies, procedures, and state regulations are followed by staff • Help address staffing needs and coverage when needed Documentation and Communication • Maintain accurate documentation and program records • Communicate important updates or concerns to leadership and staff • Participate in treatment team meetings and staff meetings when requested Transportation and Activities • Transport residents to school, appointments, and activities as needed • Participate in recreational and community activities with residents Crisis Management • Assist staff in responding to behavioral challenges using approved de-escalation techniques • Help maintain a calm and safe environment during difficult situations Qualifications Required • High school diploma or equivalent • Valid Tennessee driver’s license • Experience working with teenagers in a group or residential setting • Ability to work evenings, weekends, and some holidays Preferred • Experience supervising staff or leading a team • Background in social services, psychology, education, youth ministry, or a related field • Experience working with youth who have experienced trauma or behavioral challenges Ideal Candidate The ideal candidate will: • Be calm and confident when managing challenging situations • Demonstrate strong leadership and communication skills • Be organized and dependable • Have a heart for helping youth grow and succeed • Be able to encourage and support staff while maintaining accountability Work Environment My Friend’s House is a residential program operating 24 hours a day, 7 days a week. Staff schedules may vary and flexibility is required to ensure adequate supervision and support for residents. Why Work at My Friend’s House Working at My Friend’s House means being part of a mission-driven team dedicated to helping young men overcome adversity and build a brighter future. Staff members play an important role in creating a home where residents feel safe, supported, and encouraged.

Keywords: My Friends House Family and Children's Services, Grand Island , Lead Direct Care Staff, Social Services , Franklin, Nebraska