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Part Time - Field Service Representative - Central Nebraska

Company: The Hillman Group
Location: Grand Island
Posted on: January 16, 2022

Job Description:

Delivering Simple Solutions to a Complex World
Our mission statement is simple, but powerful. As one of the leading providers of hardware solutions, we provide unrivaled merchandising and support to our retail customers to manage critical product lines. You will have the opportunity to develop relationships that are invaluable to your customers while you enjoy the corporate support of one of the strongest teams in our industry.

Robotics Digital Solutions(RDS) a Division of The Hillman Group has an opening for a part time Kiosk Technician in Central Nebraska.

You would begin your career with RDS as a part-time Kiosk Technician training on key duplicating and tag engraving kiosks. The territory consists of 14 - 15 kiosks and the number of hours per week are approximately 10 - 12. This position will start at $18.00 an hour plus vehicle allowance and a gas card for company business. The Central Nebraska territory is centered off of Interstate 80 around Grand Island, Hastings, and Kearney and would cover a 90 mile radius.

Job Description: The Robotics and Digital Solutions Kiosk Technician is the primary contact with our customer locations. In this role, the Kiosk Tech re-stocks kiosks, orders product, cleans, does preventative maintenance and responds to service and repair dispatches as needed. Typically, this takes about 1-2 hours per machine one to two times per month (including drive time). The schedule for routine service calls (re-stocking, cleaning) is flexible within the week with a list of machines to be serviced provided at the beginning of each week with a "No Later Than" time for service, however Saturday service may be required (We are a retail company). Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours.


  • Re-stock and perform routine service on kiosks as needed(determined by demand at the machine, or schedule).
    • Perform on-call repairs or adjustments to the machine whenthe machine goes out of order.
      • Install of machines in the local area.
      • Monitor machines in territory daily for issues and contactstores to resolve connectivity or power issues.
        • Keep track of inventory for re-stocking machines that are inthe Kiosk Tech's possession.
          • Conduct store meetings and interact with store management ona routine basis to ensure a good working relationship with our clients and
            promote the machine in order to improve revenue.
            • Grow revenue in territory by optimizing machine locations,uptime, product mix, store relationships, etc.

              Skills: The Kiosk tech will have basic trouble-shooting skills, mechanical and electro-mechanical skills and the ability to follow written and oral instructions very carefully. Basic computer skills and basic spreadsheet and email skills are also required.

              • Minimum of 1-3 years of experience in a similar profile is preferred.
              • Excellent communication skills, ability to deal with customers andemployees at all levels.
                • Experience with tools and troubleshooting mechanicalproblems.
                  • Ability to read, write and speak fluent English to includetechnical "jargon".
                    • Flexible schedule required.
                    • Must have a vehicle, valid driver's license and autoinsurance. No serious moving violations.
                      Training specific to the kiosks will be provided to all new employees.

                      The Hillman Group is following CDC guidelines to ensure our work environment meets the highest standards of safety and wellness for all our employees. We are pleased to share a list of our precautions, during our interview process.


                      The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Keywords: The Hillman Group, Grand Island , Part Time - Field Service Representative - Central Nebraska, Sales , Grand Island, Nebraska

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