Helpdesk Analyst
Company: Gothenburg Memorial Hospital
Location: Gothenburg
Posted on: April 24, 2024
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Job Description:
Position SummaryThe Helpdesk Technician addresses end-user
computer related hardware or software issues through a ticketing
system and is on-site mainly to support employees to resolve
technical problems. This role responds to tickets created by users
and offers technical support to employees as customers that use
computer systems, hardware, and software. Training on systems is
also a responsibility of this position. This role will require
availability and response outside normal business hours (break/fix,
upgrades and maintenance). Position does include On-Call
responsibilities.Key AccountabilitiesAnswer phone calls, emails,
and ticket help requests from end users in a courteous manner,
build rapport and elicit problem details from help desk
customersTrain end users on computer use, computer policies,
software, hardware, and other technology needs for consistency in
learningContact vendor support for assistance to various end user,
hardware, and software problems and coordinate with the vendor for
the resolution of the issueFollow the employee hiring process as it
relates to technology, to create name badges, accounts, provide
training, and creating documentationResponsible for asset inventory
for compliance and accuracyRecord, track, and document the help
desk request problem-solving process, including all successful and
unsuccessful decisions made, and any hardware or software asset
actions taken, for monitoring and final resolutionIdentify and
learn appropriate software and hardware used and supported by the
organization to be up to date and able to assist
customersTroubleshoot basic end user issues (such as, but not
limited to password resets, account lockouts, reformatting
computers, and user errors) to resolve issuesInstall software on
computers for customers to be up to date and effective Performing
preventative maintenance, including checking and cleaning of
workstations, printers, and peripherals to ensure continued
operation and minimize downtimeBe a collaborative team player and
have an ability to learn from and mentor others as well as
self-educate to keep up with technology growth and change Maintain
and assist with any IT related tasks, tickets, projects overall,
even if not specifically job title relatedMinimum
QualificationsAssociates degree in IT, computer systems, or related
technology or equivalent combination of education and
experienceBasic knowledge of Microsoft Office, including Word,
PowerPoint, Excel, and OutlookExperience with Microsoft Windows and
Office 365 both as and end user and from the Administration side of
the solutionsKnowledge of laptops, desktops, phones, smartphones,
for troubleshooting issues and configuring proper settings
according to enterprise management standardsTrack record of strong
communication skills Entry level certifications in Microsoft, A+,
Net+, or other entry level technology or multimedia certifications
preferredPhysical DemandsSitting for extended periods of
timeDexterity of hands and fingers to operate a computer keyboard,
mouse, power tools, and to handle other computer
componentsOccasional inspection and repair of IT and IT related
equipment in easy and hard to reach places Lifting and transporting
of moderately heavy objects, such as computers and
peripheralsProlonged periods of standing and walkingOccasional
squatting, twisting, and reachingWork EnvironmentClimate controlled
office environmentExposure to clinical areasAbout Gothenburg
HealthGothenburg Health is a critical access hospital and clinics
located in Gothenburg, Nebraska. This is an opportunity to join an
innovative and positive work culture with a growing healthcare
provider with unparalleled passion. We offer a competitive salary
and benefit package that includes vacation and sick leave, extended
illness, health insurance, paid life insurance, paid long term
disability, and a defined contribution retirement plan with an
employer match.Apply now online to begin your journey with
Gothenburg Health.PI4fb355296c67-25660-34307762
Keywords: Gothenburg Memorial Hospital, Grand Island , Helpdesk Analyst, Professions , Gothenburg, Nebraska
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