IT Support Technician
Location: Grand Island
Posted on: January 25, 2023
IT Support Administrator
TEKsystems is helping our client identify an IT Support Admin for
their team to hire in permanently.
Top Skills' Details
o O365 - Ability to navigate O365 for migrations. Recognize what is
wrong and causing issues
o Windows 10 - Same with Windows 10
o Networking troubleshooting skills. Ability to recognize network
issue vs Win 10 or O365 issue
o Personality - talkative. Cordial and pleasant. Initiative to
reach out to users. How can we do this better? Improving processes
to be more efficient
Our client is one of the fastest growing independent insurance
brokerages in the United States.
As an IT Support Technician, your mission will be to support the
operations of the company's technology platform, internal customer
support, and ensuring adherence to the security/governance
processes set forth by leadership. This role requires strong
communication, technical skills and functional knowledge of IT best
practices. Looking to add a Support Tech to sit onsite in Grand
Island, NE or in Lincoln, NE or Omaha, NE.
Team: Currently have 1 Analyst in Nebraska to support 36 locations,
and they are looking to add 1 more in Nebraska at this time.
Roles and Responsibilities
--- Provides first line investigation and diagnosis of end user
computing issues delivered via Service Desk Ticketing System.
--- Responds to a broad range of service requests for IT support
and taking action to fulfill requests or provide resolution.
--- Identify and diagnose issues and problems to prevent
--- Provides excellent customer service to problem resolution
within established SLAs.
--- Establishes strong working relationships with internal and
external customers, ensuring customer satisfaction by responding to
all service requests in a timely and professional manner.
--- Contributes to Service Desk Knowledgebase.
--- Identifies problems that may be affecting the enterprise and
escalate when appropriate.
--- Escalate, if needed, unresolved issues to a higher level of
--- Monitor issues from start to resolution.
--- This description is not meant to be all-inclusive and may be
expanded or changed at the discretion of our leadership team to
align with our goals.
Microsoft, Office 365, Windows 10, Exchange Online, Active
directory, Mac OS, VoIP
Additional Skills & Qualifications:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Education And/or Experience
--- Bachelor's Degree with an emphasis on Information Technology
strongly preferred, but not required, given they have proven
--- 2+ years of Service Desk experience within a complex IT
--- Experience with using a Service Desk Ticketing System, triaging
computer related issues, and taking the appropriate action.
--- Experience in the creation and management of user accounts in
Azure AD, Microsoft 365, and Exchange Online.
--- Strong experience with the Windows 10 operating system and
Microsoft 365; experience with Mac OS is a plus.
--- Experience with Bridge VOIP phone system is a plus.
--- Strong communication, writing, and documentation skills for
contribution to the Service Desk Knowledgebase.
--- Technical understanding of DNS, DHCP, AD, Print Management,
Group Policy, SMTP, TCP/IP networking concepts and various
associated technologies and platforms.
--- Exceptional communication skills while troubleshooting
technical problems and escalations in order to provide superior
--- Industry recognized certifications preferred.
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
We are an equal opportunity employers and will consider all
applications without regard to race, genetic information, sex, age,
color, religion, national origin, veteran status, disability or any
other characteristic protected by law. To view the EEO is the law
poster click here. Applicants with disabilities that require an
accommodation or assistance a position, please call 888-472-3411 or
email firstname.lastname@example.org. This is a dedicated line designed
exclusively to assist job seekers whose disability prevents them
from being able to apply online. Messages left for other purposes
will not receive a response.
Keywords: TEKsystems, Grand Island , IT Support Technician, Professions , Grand Island, Nebraska
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