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IT Support Technician

Company: TEKsystems
Location: Grand Island
Posted on: January 25, 2023

Job Description:

IT Support Administrator

TEKsystems is helping our client identify an IT Support Admin for their team to hire in permanently.

Top Skills' Details

o O365 - Ability to navigate O365 for migrations. Recognize what is wrong and causing issues

o Windows 10 - Same with Windows 10

o Networking troubleshooting skills. Ability to recognize network issue vs Win 10 or O365 issue

o Personality - talkative. Cordial and pleasant. Initiative to reach out to users. How can we do this better? Improving processes to be more efficient

Our client is one of the fastest growing independent insurance brokerages in the United States.

As an IT Support Technician, your mission will be to support the operations of the company's technology platform, internal customer support, and ensuring adherence to the security/governance processes set forth by leadership. This role requires strong communication, technical skills and functional knowledge of IT best practices. Looking to add a Support Tech to sit onsite in Grand Island, NE or in Lincoln, NE or Omaha, NE.

Team: Currently have 1 Analyst in Nebraska to support 36 locations, and they are looking to add 1 more in Nebraska at this time.

Roles and Responsibilities

--- Provides first line investigation and diagnosis of end user computing issues delivered via Service Desk Ticketing System.

--- Responds to a broad range of service requests for IT support and taking action to fulfill requests or provide resolution.

--- Identify and diagnose issues and problems to prevent reoccurrence.

--- Provides excellent customer service to problem resolution within established SLAs.

--- Establishes strong working relationships with internal and external customers, ensuring customer satisfaction by responding to all service requests in a timely and professional manner.

--- Contributes to Service Desk Knowledgebase.

--- Identifies problems that may be affecting the enterprise and escalate when appropriate.

--- Escalate, if needed, unresolved issues to a higher level of support.

--- Monitor issues from start to resolution.

--- This description is not meant to be all-inclusive and may be expanded or changed at the discretion of our leadership team to align with our goals.


Microsoft, Office 365, Windows 10, Exchange Online, Active directory, Mac OS, VoIP

Additional Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

--- Bachelor's Degree with an emphasis on Information Technology strongly preferred, but not required, given they have proven experience.

--- 2+ years of Service Desk experience within a complex IT environment.

Requisite Skills

--- Experience with using a Service Desk Ticketing System, triaging computer related issues, and taking the appropriate action.

--- Experience in the creation and management of user accounts in Azure AD, Microsoft 365, and Exchange Online.

--- Strong experience with the Windows 10 operating system and Microsoft 365; experience with Mac OS is a plus.

--- Experience with Bridge VOIP phone system is a plus.

--- Strong communication, writing, and documentation skills for contribution to the Service Desk Knowledgebase.

--- Technical understanding of DNS, DHCP, AD, Print Management, Group Policy, SMTP, TCP/IP networking concepts and various associated technologies and platforms.

--- Exceptional communication skills while troubleshooting technical problems and escalations in order to provide superior customer service.

--- Industry recognized certifications preferred.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Keywords: TEKsystems, Grand Island , IT Support Technician, Professions , Grand Island, Nebraska

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