Service Technician
Company: 2nd Wind Exercise Equipment Inc
Location: Grand Island
Posted on: January 23, 2023
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Job Description:
Description:OUR Mission: Delight and excite our customers
through truly innovative products, unsurpassed quality, and
best-in-class customer experience provided by a world class
organization.YOUR Opportunity: It's time for you to take part in
the growth happening during the most exciting time to be a part of
this industry! At Johnson Health Tech, we are working to better
ourselves through bettering the people who use our fitness
equipment.EVERYONE'S Advantage: "I continue to believe that
exercise is medicine that everyone should take - especially in this
era of COVID-19," Robert E. Sallis, MDPosition Overview:Under the
direction of the Service Manager, the Service Technician works to
repair, diagnose, and maintain exercise equipment. Will maintain a
small parts inventory and document work performed in accordance to
policies and procedures.Responsibilities:Primary Responsibilities:
- Diagnose problems and repair malfunctioning exercise equipment by
following testing procedures - Provide complete and accurate
information about the inspections and steps taken to make the
repair per department work practices - Log all service claims in
system within 24 hours of work completed - Maintain an accurate
inventory of service parts and perform quarterly audits - Discuss,
present and close service contracts and special programs being
offered for customers - Discuss with customer continued service
when product is no longer under warranty - When applicable, discuss
new product options with customers or defer customer to retail
store - Provide accurate service reports to management when
requested - Report to the Service Manager if customer is having any
issues that should be addressed at a higher levelMaintenance of
Company Vehicle - Regular inspection of the company vehicle will be
held by the Service Manager to ensure that the vehicle is in
satisfactory condition to be operated. - Vehicles must be kept
clean by removing trash and all personal items at the end of each
day. - Service Technician is responsible for notifying the Manager
when vehicle is due for routine service maintenance or vehicle
experiences any issues.Marginal Job Functions: - Other projects as
needed.Requirements:Education: - High school degree or equivalent
requiredExperience: - 1-3 years of experience in a technical
support or service role preferred - Experience with Microsoft CRM
(Customer Relationship Management) helpfulOther Requirements: -
Valid driver's license with an acceptable driving record - Basic
knowledge of technical and mechanical problem solving preferred -
Working knowledge of Microsoft Office Suite and similar
communication related softwareBenefits:We offer an excellent
compensation package and team-oriented work environment with growth
opportunities.Some of our outstanding benefits include: - Health &
Dental Insurance - Company paid Life Insurance - 401(k) - Paid Time
Off benefits - Free access to our state-of-the-art onsite workout
facility - Product discounts - Wellness programsDiscover what it
means to belong to a company recognized by Forbes, yet again, as
one of the #WorldsBestEmployers of
2021!EOE/M/W/Vet/Disability#CREATIVE3
Keywords: 2nd Wind Exercise Equipment Inc, Grand Island , Service Technician, Professions , Grand Island, Nebraska
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