Service Technician

Company: 2nd Wind Exercise Equipment Inc
Location: Grand Island
Posted on: January 23, 2023

Job Description:

Description:OUR Mission: Delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world class organization.YOUR Opportunity: It's time for you to take part in the growth happening during the most exciting time to be a part of this industry! At Johnson Health Tech, we are working to better ourselves through bettering the people who use our fitness equipment.EVERYONE'S Advantage: "I continue to believe that exercise is medicine that everyone should take - especially in this era of COVID-19," Robert E. Sallis, MDPosition Overview:Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance to policies and procedures.Responsibilities:Primary Responsibilities: - Diagnose problems and repair malfunctioning exercise equipment by following testing procedures - Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices - Log all service claims in system within 24 hours of work completed - Maintain an accurate inventory of service parts and perform quarterly audits - Discuss, present and close service contracts and special programs being offered for customers - Discuss with customer continued service when product is no longer under warranty - When applicable, discuss new product options with customers or defer customer to retail store - Provide accurate service reports to management when requested - Report to the Service Manager if customer is having any issues that should be addressed at a higher levelMaintenance of Company Vehicle - Regular inspection of the company vehicle will be held by the Service Manager to ensure that the vehicle is in satisfactory condition to be operated. - Vehicles must be kept clean by removing trash and all personal items at the end of each day. - Service Technician is responsible for notifying the Manager when vehicle is due for routine service maintenance or vehicle experiences any issues.Marginal Job Functions: - Other projects as needed.Requirements:Education: - High school degree or equivalent requiredExperience: - 1-3 years of experience in a technical support or service role preferred - Experience with Microsoft CRM (Customer Relationship Management) helpfulOther Requirements: - Valid driver's license with an acceptable driving record - Basic knowledge of technical and mechanical problem solving preferred - Working knowledge of Microsoft Office Suite and similar communication related softwareBenefits:We offer an excellent compensation package and team-oriented work environment with growth opportunities.Some of our outstanding benefits include: - Health & Dental Insurance - Company paid Life Insurance - 401(k) - Paid Time Off benefits - Free access to our state-of-the-art onsite workout facility - Product discounts - Wellness programsDiscover what it means to belong to a company recognized by Forbes, yet again, as one of the #WorldsBestEmployers of 2021!EOE/M/W/Vet/Disability#CREATIVE3

Keywords: 2nd Wind Exercise Equipment Inc, Grand Island , Service Technician, Professions , Grand Island, Nebraska