CRM Technical Business Analyst (Salesforce)
Location: Grand Island
Posted on: January 19, 2023
As Barclays' CRM Technical Business Analyst (Salesforce), based
in New York will be working closely with various stakeholders
within IT, Control functions and the business to define the
requirements for the CRM for Banking salesforce.com platform, work
with the globally distributed development team to deliver on those
requirements and also help with the testing of the deliveries.
Barclays is one of the world's largest and most respected financial
institutions, with 329 years of success, quality and innovation
behind us. We've helped millions of individuals and businesses
thrive, creating financial and digital solutions that the world now
takes for granted. An important and growing presence in the USA, we
offer careers providing endless opportunity.
WHAT WILL YOU BE DOING?
Participating in requirements gathering & definition, analysis, and
Acting as liaison and coordinator between stakeholders and
technology team, communicating effectively with each group using
their preferred vocabularies
Assisting with testing cycles, utilising off-shore testing team and
coordinating business involvement
Answering queries in the support queue and maintain the
issues/features tracking database
Preparing management reports to track status of deliverables,
system usage KPIs and delivery progress against roadmap
Monitoring solution quality and advise project manager and team
leads on areas for process improvement
Assisting the team in evaluating trade-offs between quality,
features and delivery
Evaluating current business processes to identify potential areas
WHAT WE'RE LOOKING FOR:
5+ years' experience in an Investment banking environment, with
strong skills in analysing business processes, supporting data
structures and recommending improvements
2+ years' experience working as part of an agile development
Knowledge of SQL, software development and SDLC
Undergraduate degree in Computer Science or equivalent field
SKILLS THAT WILL HELP YOU IN THE ROLE:
Master's degree in a technical field
Great analytical skills and ability to use them in multiple user
and IT environments globally
Knowledge of Salesforce (nice to have)
Proactive team player with well-developed interpersonal skills
WHERE WILL YOU BE WORKING?
You will be working at our Americas Headquarters at 745 Seventh
Avenue. This 37-story office tower is located in Times Square in
the heart of Manhattan and features a cafeteria, fitness center and
state-of-the-art LED signage on the facade of the building.
Because this position involves regular in-person contact with other
employees and stakeholders, the Company requires proof of
vaccination against COVID-19. As an equal opportunity employer, the
company will provide reasonable accommodation to those individuals
who are unable to be vaccinated consistent with federal, state, and
a local law.
Keywords: Barclays, Grand Island , CRM Technical Business Analyst (Salesforce), Professions , Grand Island, Nebraska
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