Customer Care Specialist - Specialty Benefit Administration Team - #222527
Company: Principal Financial Group
Location: Grand Island
Posted on: January 13, 2019
Job Area: Customer Service Business Area: Specialty Benefits Division Location: IA - Des Moines;NE - Grand Island Career Category: Recent College Graduate,Experienced Professional Full/Part Time: Full-Time Regular/Temporary: Regular Date Posted: 2019-01-03 Make a difference and expand your career Having a reputation for excellent customer service means we're always looking for ways to meet expectations and enhance experiences. By listening closely to solve problems and offer solutions, our customer service professionals make a difference in a way that shows our customers we've got their back. And because employees are key to our success, we make sure they're highly trained and ready for whatever challenge comes their way. Bottom line - we care more, know more and do more to help people live their best lives and build a career they're proud of. And, if you have 2 minutes, you'll want to watch this video about our company: We're looking for dynamic customer focused people who enjoy speaking with and helping others over the phone to join our team as a Customer Care Specialist in Des Moines, IA or Grand Island, NE office location. Responsibilities In this role, you'll be making a difference every day. There's a variety of work you'll do which includes: * Answer inbound calls from internal and external customers related to their policy they have with Principal * Effectively build relationships with customers to proactively educate clients regarding policy changes, contractual options, etc. * Research more complex situations working within multiple systems for documentation and procedural issues providing a high level of value to customers Never worked for with insurance policies? That's ok, we're here to help. You'll get in depth training on processes to provide the best service possible. What else do you need to know? This is a call center environment ? and we know that's not for everyone. You'll be providing excellent service to our customers using multiple technology platforms while you answer questions, gather information and document details from your call with clients. That sounds like a lot ? and it is. But we provide you the resources to effectively transition between and work simultaneously within systems such as our intranet, online documentation software and other internal tools. To be available to our customers, our teams work between 6:55 am-6:05 pm, Monday-Friday. We're hiring multiple positions so you must be willing to work any assigned shift during these hours of operation. We anticipate selected candidates starting February 2019. Qualifications While we prefer those with experience within call centers or customer service experience, successful candidates will have: * Associates degree or 4+ years related work experience required. * Ability to learn a broad range of benefit and claim products and apply that knowledge by referencing appropriate tools and resources. * Ability to multi-task with proficient computer skills. * Analytical, organizational, problem solving, attention to detail and decision-making skills. * Ability to meet or exceed established measurements. * Must maintain confidentiality. Employee Referral Click on "Email to a Friend" to notify a friend or family member of this opportunity. Additional Information What's next? Innovation at its finest. We'll review your application and if you're selected for an interview, you'll receive an invite for a pre-recorded interview experience. Haven't done that before, don't worry. We've got all the tips and tricks available to help you be successful. With a pre-recorded interview, you can add your own flair and personality ? at your pace. Be sure to check your email frequently. We'll communicate our decisions through the email address used on your online profile. If you receive an email from our Principal Talent Acquisition Team, you've been selected to begin your pre-recorded interview experience and have a set time to submit. Benefits designed with you in mind. Because each employee is unique, our benefit packages give you lots of choices. We offer comprehensive benefits that helps contribute to the healthy, fulfilling life and gratifying work experience you deserve, at an affordable cost. Click here to see just a few benefits you'll receive once you join our team. Not an exact match for this role? We've got a lot of opportunities, so check out some of the others. And creating an email alert on our career site will help you keep you connected and informed of opportunities you're interested in with a just a few clicks! Work Authorization/Sponsorship At this time, we're not able to consider candidates who would need sponsorship now or in the future or those needing work authorization for this role. (This includes students on F1-OPT, F1-CPT, J-1, etc.) However, we'd hope you continue to keep us in mind for other potential opportunities in the future. Principal is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to of age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.SDL2017
Keywords: Principal Financial Group, Grand Island , Customer Care Specialist - Specialty Benefit Administration Team - #222527, Other , Grand Island, Nebraska
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