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Billing Support Specialist / Customer Service Representative

Company: Hamilton Telecommunications
Location: Grand Island
Posted on: January 9, 2022

Job Description:

Position summary:Assists customers on the phone and in-person with sales, service and support, and answers general computer and internet related questions. Performs invoicing duties, receives customer payments, and performs general clerical tasks and store maintenance.Essential functions:Provides efficient, accurate and timely entry of sales orders, invoices, monthly customer billing and other data entry and record keeping according to established procedures, guidelines and polices.Greets and assists walk-in customers and utilizes excellent communication skills to answer routine general service questions as appropriate.Assists new customers with product and service selection.Assists customers with basic PC and Internet troubleshooting tasks.Professionally answers all incoming calls quickly and routes calls to the appropriate personnel.Schedules service appointments for the Technician staff.Collects and deposits customer payments and completes related reports.Learns additional hardware, software, and Internet related information to remain current with advancements in technology.Performs general clerical and store maintenance tasks.Other responsibilities:Performs other work-related duties as assigned.Preferred education, experience, and skills:Associate Degree in Business Administration, Accounting, or other closely related field..Strong written, verbal, analytical and interpersonal skills.Ability to organize and prioritize work and meet deadlines.Experience in operation of computers and software, particularly Microsoft Windows & Office programs such as Word, Excel and Outlook.Proficiency with general accounting, data entry and spreadsheet programs.Ability to use office equipment such as copier, fax machine, and multi-extension telephone.Ability to read, write, speak and understand English well.Physical requirements:Ability to lift and move a minimum of 25 pounds regularly and up to 50 pounds on occasion.Ability to manipulate and use office machines, hand tools, computer keyboards and components.Ability to stand, crouch and kneel for short periods of time.Ability to hear and see auditory and visual commands and signals from computer, telephony and other electronic equipment.

Keywords: Hamilton Telecommunications, Grand Island , Billing Support Specialist / Customer Service Representative, Other , Grand Island, Nebraska

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