Online Shopper Flex
Company: Hy-Vee
Location: Grand Island
Posted on: May 3, 2021
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Job Description:
Job Title: Online Shopper Flex FLSA: Non-Exempt Department: Grocery Revision Date: 11/18/2020 General Function As online shopper flex worker, this position will allow you the
opportunity to select "the best of the best" products for our
online shoppers. The online shopper will be able to select shifts
from multiple stores as demand for online shopping orders
fluctuates. This is a temporary position. Reporting Relations Accountable and Reports to: Store Director; Store Manager;
Assistant Manager HWH, Perishables, and Store Online Shopping
Manager; Assistant Online Shopping Manager Direct Reports: None Primary Duties and Responsibilities Provides prompt, efficient and friendly customer service by
exhibiting caring, concern and patience in all customer
interactions and treating customers as the most important people in
the store. Smiles and greets customers in a friendly manner throughout the
store. Makes an effort to learn customers' names and to address them by
name whenever possible. escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or
requests performing other tasks in every way possible to enhance the
shopping experience Communicates with customers regarding items and timing of their
orders. Accurately selects groceries ordered online by customers. Selects highest quality produce, meat, and other fresh
products. Selects, scans, and bags items from all temperature zones. Adheres to company policies and individual store guidelines. Secondary Duties and Responsibilities Upon gathering orders, place in storage at proper temperature
and promptly retrieve from storage prior to customer's arrival. Ensures products maintain proper temperature through the entire
process. Cart to and place in holding area for pick-up. Lift, carry, and load groceries into customer vehicle. Continually monitors incoming online orders to ensure prompt,
on-time fulfillment. Education and Experience High School Diploma or equivalent preferred Knowledge, Skills, Abilities and Worker Characteristics Commitment to the Hy-Vee Mission and a willingness to promote
the values of the company Strong interpersonal skills; ability to relate to and interact
with people in a friendly, professional manner Ability to identify problems, develop and execute solutions Must possess the ability to substitute products for customers,
upon request and unavailability Well organized, able to multi-task, and work in a fast-paced
environment Working Conditions The duties of this position are mostly performed in a retail
store setting. This position maybe exposed to dust, noise, and
temperature extremes. There are possible hazards from moving
equipment and possible electrical shock. There is constant pressure
to meet deadlines and handle multiple projects in a day. This is a
fast paced work environment. Equipment Used to Perform Job Pallet jack, box cutter, cash registers, trash compactor, fork
lift, telephone, intercom, cardboard compactor, copier, fax (within
wage and hour guidelines) Physical Requirements Visual requirements include: ability to see detail at near range
with or without correction Must be physically able to perform medium work: occasionally
lifting or carrying objects of no more than 50 pounds, with
frequent standing, walking, and lifting/carrying of objects of no
more than 25 pounds Contacts Has daily contact with store personnel, customers, and the
general public
Keywords: Hy-Vee, Grand Island , Online Shopper Flex, Other , Grand Island, Nebraska
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