Software Deployment and Hardware Technician
Company: MKS2 Technologies
Location: Grand Island
Posted on: August 1, 2022
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Job Description:
Job Description MKS2 Technologies, LLC, an award-winning high
growth small business, creates innovative and customer-centric
technology solutions in the areas of Cyber Security, Instructional
Design and Training, Software Engineering and IT Support Services
to improve the security and well-being of our clients. Our
commitment to excellence and our "Mission First" orientation has
resulted in steady growth and an expanding client base across
government agencies. We have employees nationwide and for the past
three consecutive years were named one of the fastest growing
Veteran-owned companies in the nation. Please take a moment to
browse through our website and learn more about what it means to
serve with MKS2. $42,000- $50,000 with benefits, PTO, holidays, and
401K MUST HAVE Computer Science/IT or STEM-related Bachelors Degree
OR 8 years of relevant IT experience. As an onsite Software
Deployment and Hardware Technician on this project, you will be
supporting the Department of Veterans Affairs. You will analyze
problem areas and opportunities for improvement in this
mission-critical network. This position is located onsite at the
Veterans' Administration facilities including Medical Centers with
daytime hours and potential for weekend hours. Duties include:
Performs installation, configuration, maintenance, testing, and
troubleshooting tasks in support of the IT customers. Diagnose and
resolve customer-related hardware/software issues utilizing the
Service Now tool. Track and document all system changes, problems,
issues, and work tasks within Service Now. Provisioning of newly
procured endpoints to include desktops, laptops, printers, and
mobile devices. Perform imaging, desktop support, adds/moves, and
changes. Install OS Patch installation/patch removal (if
applicable), OS upgrades, and Commercially Available Off-the-Shelf
(COTS) software. Provide user management account support where
Elevated Privileges (EP) may be required. Perform software
application installation and configuration based on change order
instructions. Utilize log data and system administration tools to
diagnose system hardware and software problems, repair, and
re-configure or replace defective system components as indicated.
Perform system monitoring and analysis on assigned systems to
discover risks and inadequacies, and provide recommendations on the
need for expansion, enhancement, or revision. Utilize Microsoft
System Center Operations Manager (SCOM) and SCOM tools to
troubleshoot performance issues and deploy software packages,
including Scripting, McAfee, and other VA standard tools. Performs
inventory functions to include managing pagers and turn-ins
including performing media sanitization, disposal, and/or turn-in
of equipment. Ability to troubleshoot problems and issues
identified by customers and implement corrective actions. Perform
routine audits of systems and software to determine utilization and
adequacy for demand, and compliance with current hardware and
software site license regulations and requirements. Performs
general maintenance activities, printer deployment/repair, software
installations, EHRM prep, and equipment refreshes. May include
occasionally pulling old cables from the server room as needed.
Perform asset management to include asset inventory, audit and
tracking, asset administration and reporting, integrated IT asset
portfolio, and history and forecasting, automating the asset
management process as necessary. May occasionally answer the door
and escort personnel as needed. The person in this position needs
to frequently traverse around the site campus transporting
equipment to various office buildings. The position also requires
occasional unpacking/moving & installation of IT equipment weighing
up to 25 pounds (or greater with additional assistance). In
addition, they may frequently position themselves to maintain
computers/pull cords under desks and in server closets. As a COVID
19 consideration, all MKS2 teammates are required to be fully
vaccinated against Covid-19 and must provide documentation of
complete vaccination status OR an approved exemption from our HR
Department. Diversity creates a healthier atmosphere: MKS2
Technologies is proud to be an Equal Employment Opportunity /
Affirmative Action employer, and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.
Keywords: MKS2 Technologies, Grand Island , Software Deployment and Hardware Technician, IT / Software / Systems , Grand Island, Nebraska
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