Technical Service Manager

Company: EAKES OFFICE SOLUTIONS
Location: Grand Island
Posted on: February 25, 2021

Job Description:

Technical Service ManagerEakes Office Solutions is seeking a Technical Service Manager for the western side of Nebraska. This position will be responsible for ensuring the effective operations of the Service Department at each company locations. This includes appropriately responding to customer technical needs, coordinating significant pro-jects, and coaching/training all Service Engineers to ensure quick customer resolution and cost-effective service operations.
Primary Responsibilities:
Coordinate/oversee a training program for new technicians and on-going training for existing technicians.Review and monitor training programs conducted by individual store locations.Manage internal cross training; coordinate and arrange in-store training available from manufacturer.Maintain a detailed understanding of the equipment the company is servicing/supporting to provide the knowledge necessary to provide technical support.Effectively supervise personnel for optimum performance and compliance with company and departmental policies and procedures.Requirements/Experience:
5+ years technical experience preferred2+ years supervisory experience preferredCollege courses desirableTechnical degree in Electronics/Electromechanical preferredExcellent verbal and written communication skillsExcellent customer relation skills
In addition to a competitive compensation package and traditional benefits like paid time off, 401(k) and medical/dental insurance, Eakes offers a set of progressive benefits — known as the Eakes Flex Advantage — that are designed to match the needs of today's working professional.Visit www.eakes.com/jobs to applyFor more informationContact us at (308) 382-8026
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Keywords: EAKES OFFICE SOLUTIONS, Grand Island , Technical Service Manager, IT / Software / Systems , Grand Island, Nebraska