GrandIslandRecruiter
the smart solution for Grand Island jobs

Customer Service Representative - Full Time

Company: Advance America
Location: Grand Island
Posted on: November 5, 2018

Job Description:

Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in life - with fast access to cash transfers, pre-paid debit cards, loans and tax services - is what we're all about. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company! We offer: - Competitive Wages - Uncapped Bonus Potential - Life/Health Benefits - 401(k) Savings Plan - Educational Assistance - Paid Vacation/Holidays - Great Schedules - Comprehensive Training To learn more about Advance America visit ******************************* The Full Time Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center's daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally. Customer Service, Sales, & Marketing: Actively assist in meeting the center's performance metrics as defined by management. Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required. Operations, Compliance, & Collections: Assist in managing the P & L to meet all budgeted numbers and in meeting management's expectations related to center performance. Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned. Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience. Equivalent Education Level Required: High School Diploma or equivalent required; some college preferred. Experience Required: Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections. Knowledge Required: Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships. Physical Requirements: Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am - 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division) Travel: Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities. Attire: Professional business attire or Advance America logo apparel required. Salary: up to $11.00/HR + uncapped bonus potential Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required. Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company's expense). Apply on Company Website Job ID: 2018-8525 For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more. Advance America As a nationally-recognized, fully-accredited financial company, we help millions of people every year with our financial services. Since 1997, we've helped millions of Americans with flexible and personalized financial solutions. We've grown from just a few centers in the Southeast United States to become one of the nation's largest consumer lending companies, with more than 2,400 locations offering a variety of financial services. Contact Info - Grand Island, NE - Susan Rodriguez View Company Profile Don't miss out on new jobs like this Get the latest jobs delivered to your inbox. Unsubscribe at any time. Create Job Alert Saving Your Job Alert Job Alert Created Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time. Maximum Email Alerts This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Keywords: Advance America, Grand Island , Customer Service Representative - Full Time, Hospitality & Tourism , Grand Island, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Food Store Shopper (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Lincoln
Posted on: 11/17/2018

Shopper & Driver - Supermarket (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Lincoln
Posted on: 11/17/2018

College Graduates - Executive Team Leader - Northeastern , PA
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Lincoln
Posted on: 11/17/2018


College Graduates - Executive Team Leader (Assistant Manager) - Baltimore Metro Area
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Grand Island
Posted on: 11/17/2018

42A Human Resources Specialist
Description: When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard s Human Resources Specialist is the primary go-to person. As an HR Specialist, you will (more...)
Company: Army National Guard
Location: Lincoln
Posted on: 11/17/2018

Full Service Shopper (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Lincoln
Posted on: 11/17/2018

College Graduates - Executive Team Leader - Northeastern , PA
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Grand Island
Posted on: 11/17/2018

Cashier / Sales Team Member
Description: Cashier / Sales Team Member The Cashier is enthusiastic and passionate about
Company: Michaels
Location: Lincoln
Posted on: 11/17/2018

Supermarket Delivery (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Lincoln
Posted on: 11/17/2018

Supermarket Shopper (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Lincoln
Posted on: 11/17/2018

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Grand Island RSS job feeds