GrandIslandRecruiter Since 2001
the smart solution for Grand Island jobs

Customer Service Representative - Grand Island, NE

Company: Credit Management Services
Location: Grand Island
Posted on: January 16, 2022

Job Description:

Job Description Position Summary: The Customer Service Representative is responsible for contacting consumers, gathering information needed on the account and setting up payment arrangements. ESSENTIAL DUTIES AND RESPONSIBILITIES: Utilize exemplary customer service skills on the telephone Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account Suggest money sources for payment of unpaid account balance Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system Performs other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School Diploma or Equivalent Customer Service experience is preferred Experience in call center environment desired Experience in office environment preferred COMMUNICATION/TEAMWORK SKILLS Employee must have excellent communication skills and be able to work in a team environment Bi-lingual Spanish preferred TECHNOLOGY SKILLS Computer, including Microsoft Outlook and phone experience is preferred WORK ENVIRONMENT Employee works in a temperature controlled office environment. Incumbent sits at a desk during regularly scheduled work hours; continuously makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Credit Management Services, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Credit Management Services, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Credit Management Services, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Credit Management Services, Inc. employees to perform their job duties may result in discipline up to and including Jobble

Keywords: Credit Management Services, Grand Island , Customer Service Representative - Grand Island, NE, Hospitality & Tourism , Grand Island, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Grand Island RSS job feeds