Heavy Equipment Field Service Technician

Company: MacQueen Equipment Group
Location: Grand Island
Posted on: February 9, 2020

Job Description:

Description: Job Summary: Responsible for traveling to customer sites to perform a variety of services including inspection, preventative maintenance, and repair work, on a wide range of heavy equipment. A positive and customer focused attitude is required.

• Schedule all work to make the most efficient use of travel time and minimize multiple trips to one location
• Complete repairs on customer equipment in a timely manner
• Complete repairs and perform maintenance on company fleet
• Assist in growing the assigned service territory by:
• Making sound maintenance and repair recommendations to customers (through inspections)
• Building strong customer relationships
• Collaborating with the Unit Sales team as well as the Customer Support team on various customer focused efforts
• Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor
• Perform work as outlined on repair order with efficiency and accuracy, in accordance with Service shop and Factory standards
• Basic testing knowledge of all machine systems
• Follow all company safety policies and procedures
• Develops and employs diagnostic related reasoning skills
• Examine the equipment to determine if additional safety related or service work is required
• Assists in the collection of data necessary for efficient inventory control
• Attends local, regional, national service schools and training sessions as requested
• Maintains a clean, orderly, and safe working environment at customer job sites
• Maintains and cares for tools, equipment, and vehicles
• Completes all paperwork required for jobs
• Keep abreast of factory technical bulletins
• Maintains close, positive working relationships with service, parts and administrative personnel
• Conducts himself / herself in the presence of customers in a manner which will retain a good opinion of the company and the service department
• Performs as directed by the Service Management
• Responsible for operating heavy equipment and trucks in a safe manner
• Follow all company safety policies and procedures
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes. Requirements:
  • Minimum 2 year Diesel Technology, Automotive Technology or Heavy Equipment Technology degree or equivalent experience
  • 5 years of experience working on hydraulic, pneumatic and electrical systems or heavy equipment maintenance experience in field preferred
  • Welding and cutting torch experience
  • Has or has ability to obtain a basic tool set
  • Ability to read and comprehend instructions and information
  • Works in an efficient and effective manner
  • Organizational skills with ability to effectively manage multiple projects
  • Must have excellent external and internal customer service skills
  • Contributes to departmental and product line goals
  • Must be personable, highly motivated, a problem solver, reliable, ethical and able to adapt to all forces around them from customers, suppliers, coworkers and manufacturers
  • Ability to work in all weather conditions
  • Requires a valid drivers license and CDL health card, possess or have ability to obtain a CDL B rating and the ability to maintain an insurable driving record
  • Opportunities to perform a wide variety of duties each day in a fast-paced environment
  • Requires prolonged standing with periodic lifting, walking, standing, bending, stooping and stretching
  • Requires ability to push, lift, pull and/or carry 50 lbs. or more
  • Be authorized to work in the USA

Keywords: MacQueen Equipment Group, Grand Island , Heavy Equipment Field Service Technician, Engineering , Grand Island, Nebraska